We take the privacy of our clients and members extremely seriously whether on or offline.
Please read the following information carefully to understand our views and practices regarding your personal data and how we will look after it.
Your Consent
By visiting our Site and/or registering as one of our members, you consent to Us collecting, storing, using and (if applicable) transferring your personal information in accordance with this privacy policy.
The information we collect
We may collect and process the following information about you :
1) information that you provide to Us when you register to be a member or fill out forms both on and offline including, membership application forms, satisfaction surveys, sign-up forms to newsletters, bulletins etc
2) information that you submit when you place an order for our services which we need to process your order and to notify you of your order status (including without limitation your name, email address, delivery address, credit or debit card number and expiration date, details of purchases you arrange through Us and the preferences you express to Us);
3) information about you which you include in any communication with Us;
4) Information we collect over the telephone and through written correspondence (both on and offline) when you make enquiries and reservations, during satisfaction surveys
5) information about your usage of our service and Site.
Unfortunately the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to Us by email.
Some of the data we collect and process may include sensitive data. Sensitive data is data which, for example, relates to your health or religion.
How we store your personal data
By submitting your data to Us, you agree to the storage of the data in our databases and on our computers. Your data will also be stored on a secure server. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Once we receive your information, we will use strict procedures and security features to try to prevent unauthorised access to the data.
How we use your personal Data
By submitting your data to Us as part of your membership or other commercial purposes, you consent to our use of the information collected about you in the following ways:
Transactional Purposes:
We may use your data in order to respond to your queries and requests, to personalise our services and to manage transactions such as credit card payments for our services, etc. We will need to use your data in order to carry out our obligations arising from any contracts entered into between you and Us.
We may disclose your personal data to suppliers, Affiliates, and other third parties who may assist Us in providing services to you. Such third parties may be engaged in, amongst other things, the processing of your request for services, payment details etc. This could mean that the data we collect from you may be transferred to and stored at a destination outside the European Economic Area (“the EEA”). In submitting your data and requesting our services as a member or client, you are consenting to your data being used in the manner set out herein in countries which may not have data protection laws.
Marketing Communications:
We may use your data in order to communicate with you about our services and those of specially selected third parties. When we send marketing communications to you by email, you will also be given an opportunity to unsubscribe from such communications. You may also opt out of receiving marketing communications from Us at any time by informing Us at the following email address info@twice-agency.com
Disclosure of your personal data
Sale and Transfer
We may disclose your information to third parties (which third parties may be based in the United Kingdom, or France or elsewhere including in various destinations outside the EEA) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
Legal Purposes
We may collect, use or disclose your data if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend Us or other third parties against error, negligence, breach of contract, theft, fraud and other illegal or harmful activity and to comply with our audit and security requirements
Service Providers and Sub-Contractors
In addition to disclosures identified in the purposes above, from time to time we may disclose personal information to our service providers and sub‐contractors retained to perform functions on our behalf or to provide services to Us, such as data processing; software development; website hosting and management; market research; information technology and office services; legal, accounting, insurance, audit and other professional service providers.
Personal data relating to third parties
Please ensure that any data you supply to Us which relates to third parties is provided to us with their consent and knowledge of our proposed use of their data.
Changes to Privacy Policy
Any changes we may make to our privacy policy in the future will be notified to our members by email.
Last edited May 4th, 2019.